Delivery and Returns Policy
Innovate China Mart is committed to delivering your products on time and safely. Learn more about our delivery and returns policy.
Delivery Policy
Delivery Time
We strive to deliver your orders on time. Shipping time may vary depending on your location and product availability.
Delivery Area
We provide delivery services in Dhaka City and nationwide. Special areas may require additional time.
Delivery Charge
Delivery charges depend on your location and order amount. The exact delivery charge will be shown on the checkout page.
Order Tracking
You can track your order by logging into your account or by contacting our support team.
Return Policy
Return Eligibility
We want you to be satisfied with your purchase. Products can be returned in the following cases:
- If the product is defective or damaged
- If the wrong product was delivered
- If the product does not match the description
Return Timeframe
Return requests must be made within 7 days of receiving the product. The product must be unused and in original packaging.
Return Process
- Contact our support team
- Confirm the return request
- Send the product back to us
- Refund process will begin after product verification
Return Conditions
- Product must be unused and in original condition
- All tags and labels must be attached
- Original packaging and accessories must be included
- Proof of purchase (invoice/receipt) must be provided
Exchange Policy
If you want a different product or size, we provide exchange facilities. The same terms and conditions of the return policy will apply for exchanges.
Contact our support team for exchanges and let us know your preferred product.
Contact Us
If you have any questions about delivery or returns, please contact us:
Phone: 01912-555703 , 01955-377578
Email: innovatechinamart@gmail.com
WhatsApp: 01912-555703 , 01955-377578