Innovate China Mart Refund Policy & Procedure
Advance payment for orders is not fully refundable. However, if we are unable to deliver the product within the specified time or fail to deliver due to any problem from our side, the refund process will be completed within 5 to maximum 10 working days.
Refund Policy
1. Refund Eligibility
Advance payment for orders is not fully refundable. However, if we are unable to deliver the product within the specified time or fail to deliver due to any problem from our side, the refund process will be completed within 5 to maximum 10 working days.
2. Refund Method
Refunds will be made using the same payment method (SSL/MFS/Bank Transfer) that was used for the original payment.
Refund Timeline
Important Information
The refund period applies only to working days and does not include weekends or public holidays.
If any customer has purchased products directly from any of our outlets and later if it is refund claim applicable, then first they have to talk to our support team and return the product through our care. After we receive the product and check everything, the refund process will start from the day it is considered refund eligible.
For online pickup orders, the refund period will start from the order cancellation date.
For courier products, after the customer returns the product to us, we will receive the product and check everything. The refund process will start from the day it is considered refund eligible.
Policy Changes
Innovate China Mart reserves the right to change or update this refund policy at any time without prior notice.
Note:
This refund policy is part of our terms and conditions. By using our outlets, e-commerce website, Facebook page, and hotline to purchase any products, these terms and conditions will apply. If you have any questions or need more details, please contact our hotline number.